Support

Something not working, or a question about the game? Write to us.

Tell us your device, the app version (Settings, bottom of the page), and what happened. We read every message.

Common questions

How do hints work?

Tap the lightbulb for a hint. You get a free hint each day you play, and more from the store. On the daily puzzle, each hint adds 30 seconds to your time.

Why did my leaderboard name change?

Your name belongs to you, not to the install: if you delete and reinstall the app on the same iPhone you continue as the same player. To start fresh, or to remove your name, results and backup from our server, open Settings → Account & Privacy and tap Delete Online Data (tap again to confirm).

I finished the daily puzzle with no connection. What happens?

The result is kept on your phone and sent as soon as you are online again. The server measures the time, so waiting to reconnect adds to your time, and a result more than about a day old cannot be accepted.

Can I replay the daily puzzle?

Yes, for fun. Only your first finish of the day counts for the leaderboard.

What are "Privacy choices"?

Two optional, anonymous things: simple gameplay statistics (which levels are finished and where people get stuck) and crash reports. In the EU, UK, EEA and Switzerland the game asks you the first time you open it, and both stay off until you say yes. Anywhere you can change them in Settings → Account & Privacy → Privacy Choices. See the privacy policy.

Restore purchases

Open the Store and tap Restore Purchases (available once purchases are switched on).